TERMS & CONDITIONS

Users

The term/s ‘Raggy Robin' or Raggy Robin Designs’ or 'Raggy Robin Art’ or ‘us’ or ‘we’ refers to, Sharon Robins the owner of the website and business. The term ‘you’ refers to the user, buyer, customer or viewer of our website.

The website offers a range of products and services for sale. Where we refer to an 'item' we are referring to a single product or service available for purchase on this website.

 

Rights

By purchasing an ‘item’ from our online store, you agree to be bound by these terms and conditions. The terms and conditions set out here do not however affect your statutory rights.

All rights are owned by Sharon Robins. You must not reproduce, copy, modify, link or repost from the website without permission. You may only use the website for your own personal use and not for commercial gain.

 

Class, Workshop, Tea Party and Show Bookings

Payment for a class, workshop or tea party is required in advance, when booking to secure a space. A deposit can be taken to secure a Trunk Show booking with the full balance due 30 days before the show date.

Booking Cancellations

If we have to cancel. It is very unlikely that we would cancel a class, workshop, party or show but in the event that we do have to cancel we will not accept liability for any other costs incurred by the customer other than the event fee. The option of transferring the date or time of the event being cancelled may also be given as an option.

If you have to cancel. Please let us know as soon as possible – we will endeavour to fill your space if we have a waiting list or in some instances we may be able to offer a transfer to another class or event date if there is one available. A customer can only transfer onto another class, workshop or party once. However, no refunds can be given if a customer is cancelling within 48 hours of a class, workshop, party or show going ahead. The customer can still transfer to another available date but would need to then repay the cost for that class, workshop, party or show.

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Buying Goods and Services

Goods are subject to availability and will be dispatched within 3 working days of your order being received. If we cannot supply the goods for any reason we will not charge you for the goods or you will be fully refunded for any money already paid for the item. However, we will not be held responsible for compensating you for any other losses which may occur if we do not supply the goods.

If an item is defective or we have made a mistake to your order, we will either refund or replace the item.  Please notify us as soon as possible upon receipt of your order. If for some reason you are unhappy with your item you can return it to us, (unused) and in the original packaging for a refund within 7 days, minus the cost of the postage. You will also have to pay to post the item back to us.

Services will be delivered as per stated in the item description. We have the right to remove or cancel a product or service from the website at any time.

 

Prices

The price of goods or services may be subject to change by us, due to a rise in our incurred costs or a change in prices with the wholesaler, or if an error has been made by us and we need to amend it. If an item has been purchased by you at a price, that price will then be held by us and never raised after you have purchased a product or service, therefore we will not ask you for further payment.

 

Placing Your Order

Placing an order represents an offer from you to purchase the goods and we will indicate our acceptance via email confirmation. It is your responsibility to ensure accurate address details are given to us to prevent any postal or delivery errors.

Whilst every care is taken to accurately show an item or product online, the appearance, colour or texture may differ so we cannot guarantee that images are an accurate representation of the actual goods or services you are purchasing.

 

Discounts and Vouchers

Only one discount code/voucher can be used per transaction. Discount codes and vouchers cannot be used in conjunction with any other offer.

 

Out of Stock Items

If an item purchased online has unfortunately been sold elsewhere before we are able to update the website, you will be contacted by us about a refund or a replacement item. If possible we can try and replace the same item for you if it is in stock with the wholesaler or printer.

 

Payment Terms

Making a Purchase:

Browse our website and add your choices to the shopping cart. Follow the instructions to submit your order and pay. Full payment is required at the time of purchase, via a link to Paypal. This will give you the opportunity to pay for goods or services as a ’Paypal user’ or as ‘a guest’ using your credit card or debit card. If full payment for goods is not made by you the order will be cancelled within 24 hours. Prices are in pound sterling and include VAT.

 

Delivery charges

Delivery charges vary according to the goods or services ordered and cannot be refunded.

 

Delivery

Delivery times stated are always estimated and are subject to current postal conditions out of our control. If delivery is delayed prior to posting by us we will contact you. We cannot accept liability for any loss or damage to the goods once it has been posted.

You will become the owner of the goods you have ordered when they have been delivered to you, a neighbour or to you designated safe place. Once goods have been delivered to you, a neighbour or to you designated safe place they will be held at your own risk and we will not be liable for their loss or destruction.

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Return and Refund policy

Due to the nature of 'digital' products no refund is available as patterns and courses emailed cannot be returned. There is no way of knowing if a copy has not been kept on a customers computer. 

Also due to the nature of 'personalised' goods we are unable to offer refunds if the product is not to your liking or you have changed your mind. If you have made an error we cannot re-work the item or re-use it and therefore cannot offer a refund or credit.

If you are unhappy with a physical item purchased you can return it to us within 7 working days of the item being delivered. It must be in original packaging and in the condition it was sent in to the following address: 10 Marsden Close, Houghton-le-Spring, Tyne & Wear, DH4 5QL.

We recommend that you receive Proof of Posting or send by recorded delivery. 

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Cancellation rights

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items and personalised products). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit/debit card will be re-credited to your account within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods, from the amount to be re-credited to you.

You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

 

Cancellation by us

We reserve the right to cancel the contract between us if:
a) we have insufficient stock to deliver the goods you have ordered;
b) we do not deliver to your area; or
c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

 

Liability

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you have notified us either by phone or in writing, to our contact details, of the problem within 60 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, we will either:
a) make good any shortage or non-delivery; or
b) replace or repair any goods that are damaged or defective; or 
c) refund to you the amount paid by you for the goods in question in whatever way we choose. 
Both parties need to agree on the option and shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We can not be held responsible for you the customer ordering our goods if they are no permitted into your country. We also cannot be held responsible for any additional charges, including custom charges, that you the customer may have for receiving our goods into your country.
 

Law and Changes to the Terms

The laws of England and Wales shall govern the Contract between us and any dispute will be resolved exclusively in the courts of England and Wales.

These terms and conditions are subject to change at any time without prior notice to you.